Frequently Asked Questions
Everything you need to know about our conscious collections and services.
What is your return policy?
We offer a 15-day return policy from the date of delivery for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that a small restocking fee may apply to mail-in returns.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website. You can also view your order status by logging into your Frank And Oak account.
Do you offer international shipping?
Yes, we ship to over 40 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
What makes Frank And Oak products sustainable?
We prioritize eco-friendly materials such as organic cotton, recycled polyester, and cruelty-free wool. Our manufacturing processes focus on reducing water waste and carbon emissions to minimize our environmental footprint.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own body or a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Sezzle in supported regions.